REFUND POLICY

Refund Policy

 

At Tutuky, our goal is to guarantee our customers' satisfaction with all their purchases. We understand that circumstances may arise in which it is necessary to request a refund for a product purchased in our store. Therefore, we have created this refund policy to provide clear guidelines on how to proceed in such cases:

 

1. Requirements for refund eligibility:

- The product must have been purchased directly from (Tutuky) ;

- The product must be in its original packaging, with no signs of use or damage;

- The refund request must be made within a maximum of 30 days of the product's delivery date.

2. Refund request process:

- Contact our customer service department at [insert contact information], stating the reason for your refund request;

- Provide the necessary information, such as order number, product name and reason for return;

- Wait for confirmation from our customer service department to proceed with the process.

 

3. Refund options:

- Full refund: is offered when the product is returned on time and is in the correct condition. The amount will be refunded to the same payment method used for the original purchase.

- Credit for future purchases: if you prefer, the refund amount can be converted into credit to be used for future purchases in our store.

- Product exchange: if you prefer, the product can be exchanged for another of equal or lesser value. If it is a higher value product, the customer must pay the difference.

4. Sending the product back:

- In the event of a full refund or exchange of the product, we will send you a pre-paid postage code so that you can send the product back to us at no extra cost.

- Make sure you pack the product securely and include all the items originally delivered, as well as the purchase invoice.

 

5. Refund deadline:

- As soon as we receive the product and check the condition, we will process the refund or send the product for exchange.

- The time it takes for the refund to be available again will depend on the payment method used and your financial services provider.

 

6. Exceptions:

- Some specific products may not be eligible for a refund. This will be stated in the product description.

- Personalized or customized products cannot be refunded unless they have manufacturing defects.

Please note that we reserve the right to update or modify this refund policy without prior notice. We recommend that you review this policy periodically to be aware of possible changes.

 

We hope that your shopping experience with us is pleasant and satisfying. We are available for any questions or further clarification through our customer service.